Further information

Please see below for some of your frequently asked questions. If you need further information, please call our florists on 020 7229 1174 or email flowers@wildatheart.com and they will be happy to help!

Do you deliver outside of London?

We deliver throughout the UK and London. 

Please note, that we are currently unable to deliver to the Scottish Isles, Northern Ireland, Isle of Wight, Isle of Man, Jersey, Guernsey and Scilly Isles.

When do you deliver?

We deliver 7 days a week.

London delivery

Our Wild at Heart drivers will hand deliver your order on your chosen delivery day between 9am and 7pm. Unfortunately we cannot guarantee or specify a time slot. 

Eligible postcodes for London Delivery are as follows. If your postcode is not in this list, please select Nationwide delivery.

NW1-3,5,6,8,10,11 | N1,2,4-8,10,15,16,19 | W1-4,6,8-12,14 | WC1-2 | CR4,7

EC1-4 | E1W | E1-3,5,8-10,14,15,20 | SE1,3-8,10-17,19-27 | SW1-20
If no one is home to receive your order, a delivery note will be left to specify whether the parcel was left with a neighbour or in a safe place at the delivery address.

Nationwide delivery

Monday-Friday: Please order before 3pm to receive your flowers next day nationwide.

Saturday - Sunday: Please order before midday to receive your flowers next day nationwide.

We use our trusted courier, DPD to deliver nationwide orders. DPD should get in touch with a 1-hour delivery window ahead of delivery, on your chosen delivery date.

If no one is home to receive the order, you can specify for your bouquet to be left with a neighbour or in a safe place on the property. Please include this information in the "comments" section of the checkout page, without this, the flowers will be taken back to the delivery depot and the recipient left a delivery re-arrangement card. 

Do you offer same day delivery in London?

We can sometimes cater to same day delivery in London. please call our florists on 020 7229 1174 or email flowers@wildatheart.com and they will be happy to help!

I'm having issues ordering on the website...

Sorry you are experiencing issues ordering with us.

Please get in contact with us via email: flowers@wildatheart, or phone 0207 229 1174 to place your order with one of our florists.

Our phone lines are open Monday-Friday 8am-5pm 

My order hasn't arrived yet...

We will aim to deliver your order between 9am - 7pm to London postcodes but unfortunately cannot guarantee or specify a delivery time slot. If you would like an update on the status of your order, please contact us. We are working to implement a delivery tracking system for our London deliveries, so please bear with us whilst this is set up.

For nationwide postcodes, you can track your order through DPD. 

What is the refunds & returns policy?

Unfortunately we cannot accept change of mind returns of any fresh flower or food/beverage products. In the unlikely event that you are unhappy with your order or your flowers are damaged in transit, please contact us at flowers@wildatheart.com including a photo and your order number within 24 hours of receiving your order.  

Can I cancel my order?

If you would like to cancel your order with us, please call our florists on 020 7229 1174 or email flowers@wildatheart.com and state your order number.

You can cancel your order up to 24 hours before the selected delivery date (or 48 hours for the week before Valentine’s Day, Christmas & UK).

We always want to improve ourselves, so please do include a short sentence about why you are cancelling. Please note, we can only cancel orders that have not yet left our florist studio.

Can I edit details of my order once placed?

Wrong delivery address? Need to edit the gift message? Selected the wrong delivery date? No problem, just email: flowers@wildatheart.com with your order number and let us know what you would like to edit or amend on your order.

Please note once the order has left our studio (usually on the morning of the delivery date), we are unable to make further changes.