Subscriptions are automatically renewed according to your selected delivery interval and the products will be automatically delivered by the shop after each successful renewal.

For example, if you started a monthly subscription, then the system will automatically charge your credit card each month and you will get the products to your doorstep each month, without the need to place the order by yourself!

When setting up your subscription, you can choose between a Mixed Bouquet or Single Stem Roses variant, select your preferred bouquet size from our four options, and pick your desired colour. For more information on bouquet sizes, please refer to our size guide.

Our florists will then create a truly beautiful hand-tied bouquet using the best flowers on the stand, based on the colour option selected on the product page.

Very occasionally, we may need to send you a slightly different bouquet to any style or colour preferences noted on your original order due to seasonal availability.

Your bouquet will be delivered on the date that you have selected at checkout at the time of your original order.

We offer complete flexibility on our subscriptions. You can sign up to receive deliveries each week, month or year, and can select the length of your deliveries on the product page. We have a minimum of three deliveries on all subscriptions.

Yes, of course. You can pause or cancel a subscription any time you want in the customer portal, as seen in the screenshot below. The only time when the subscription can't be cancelled is if you started a subscription which requires a certain number of payments before you can cancel it.
The customer portal can be accessed through the magic link you received in the email that was sent to you when you placed an initial subscription order in the shop. You can also access your subscriptions if you create an account in your shop.

You can skip or reschedule the charge in the customer portal. Each scheduled delivery will have a Skip payment button next to it, which you can use to skip the charge. You can reschedule the charge by clicking on the Reschedule button next to the delivery date.

If the subscription can't be renewed because a payment can't be processed you will receive an email with a link where you can safely update your payment method.

You have one payment option for subscriptions: your nominated card will be charged a few days before each scheduled delivery. This means you won’t need to worry about making payments manually; it will be done automatically for your convenience. Please note that we currently charge a delivery fee on all orders, but we are actively working to improve this process to enhance your experience.