Delivery & Returns Information | Wild at Heart

CALL 020 7229 1174 TO ORDER FROM OUR FLORISTS

Delivery & Returns

Delivery & Returns

NEXT AND NAMED-DAY DELIVERY

We offer next day and named day delivery across the UK and London, 7 days a week.

We work with DPD for Nationwide deliveries and our Wild at Heart drivers hand deliver in London.

Please note, we regret that we are currently unable to deliver to the Scottish Isles, Northern Ireland, Isle of Wight, Isle of Man, Jersey, Guernsey and the Scilly Isles.

Please order before 2pm to receive your order the next day.


London Delivery

Our Wild at Heart drivers will hand deliver your order between 9am-7pm.

Postcodes eligible for London Delivery are as follows:

NW1-3,5,6,8,10,11 | N1,2,4-8,10,15,16,19 | W1-4,6,8-12,14 | WC1-2 | CR4,7 | EC1-4 | E1W | E1-3,5,8-10,14,15,20 | SE1,3-8,10-17,19-27 | SW1-20

If your postcode is not on this list, please select Nationwide delivery.

 Unfortunately we cannot guarantee or specify a time slot. If no one is at home, a delivery note will be left to specify whether the bouquet was left with a neighbour or in a safe place at the delivery address.


Nationwide Delivery

Your order will arrive between 9am- 7pm. Our courier, DPD, will be in touch to arrange a 1-hour delivery window, if no-one is home to receive the delivery, you can specify for your order is left with a neighbour or in a safe place on the property. Please include this information in the 'notes' section of the checkout page, without this the parcel will be taken back to the delivery depot and the recipient left a delivery re-arrangement card.


Same Day Delivery in London

We can sometimes accommodate same-day delivery in London from our Flower Studio & Shops. Please contact our Florists who will be happy to help.


CLICK AND COLLECT

We now offer a free Click and Collect service from both our London shops. Select your preferred collection location and date at checkout when placing your order.

Please order before 2pm for next day click and collect.


Turquoise Island

Click and Collect orders will be available for collection after 10am on your day of choice from the Turquoise Island.

Opening Times | Tuesday - Saturday 8am - 5pm | Closed Sunday - Monday


Liberty

Click and Collect orders will be available for collection after 11am on your day of choice from Liberty.

Opening Times | Monday - Saturday 10am - 8pm | Sunday 11am - 6pm


REFUND POLICY

We guarantee our flowers for a minimum of 5 days from delivery, provided that the care instructions are followed. We endeavour to dispatch all our flowers in perfect condition. In the unlikely event that your flowers have been damaged in transit, please contact us with an image of the flowers within 24 hours of receipt. We cannot be liable for claims reported outside of this time. Where possible we will offer to replace the damaged flowers, however if this is not possible we will offer a full refund to the purchaser at managers discretion.

Wild at Heart delivery van. Wild at heart LED frame