Delivery & Returns - Nikki Tibbles Wild at Heart

DELIVERY & RETURNS

DELIVERY & RETURNS

DELIVERY

We are currently operating a contactless next day delivery service only, through DPD. Please order before 2pm Tuesday-Friday and before 12pm on Saturday to receive your order the next day.


Next Day London and Nationwide Delivery

In the month of December your order will arrive between 9am- 7pm. Our courier will be in touch to arrange a 1-hour delivery window, if no-one is home to receive the consignment, you can specify for your bouquet to be left with a neighbour or in a safe place on the property. Please include this information in the 'comments' section of the checkout page, without this the flowers will be taken back to the delivery depot and the recipient left a delivery re-arrangement card.


Please note that Nikki Tibbles Wild at Heart does not deliver on Mondays and is currently unable to deliver to the Scottish Isles, Northern Ireland, Isle of Wight, Isle of Man, Jersey, Guernsey and Scilly Isles.


REFUND POLICY

We guarantee our flowers for a minimum of 5 days from delivery, provided that the care instructions are followed. We endeavour to dispatch all our flowers in perfect condition.


In the unlikely event that your flowers have been damaged in transit, please contact us with an image of the flowers within 24 hours of receipt. We cannot be liable for claims reported outside of this time. Where possible we will offer to replace the damaged flowers, however if this is not possible we will offer a full refund to the purchaser at managers discretion.