FAQs - Wild at Heart

CALL 02072291174 TO ORDER FROM OUR FLORISTS

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FAQs

FAQs

We deliver throughout the UK and London. Please note, that we are currently unable to deliver to the Scottish Isles, Northern Ireland, Isle of Wight, Isle of Man, Jersey, Guernsey and Scilly Isles.


When do you deliver?

We'll deliver 7 days a week, from Monday through to Sunday!


Same day & next day London delivery

For same day London delivery, please order before 2pm to receive your flowers later that same day to any London location, Monday - Saturday. Our Nikki Tibbles Wild at Heart drivers will hand deliver your bouquet between 9am and 7pm, unfortunately we cannot guarantee or specify a time slot. If no one is home to receive the flowers, a delivery note will be left to specify whether the bouquet was left with a neighbour or in a safe place on the property. 


Next Day nationwide delivery

Monday-Friday: Please order before 3pm to receive your flowers next day nationwide.

Saturday - Sunday: Please order before 2pm to receive your flowers next day nationwide.

In the month of December your order will arrive between 9am- 7pm. We use our trusted courier, DPD to deliver nationwide orders. DPD should get in touch to arrange a 1-hour delivery window. If no one is home to receive the order, you can specify for your bouquet to be left with a neighbour or in a safe place on the property. Please include this information in the "comments" section of the checkout page, without this, the flowers will be taken back to the delivery depot and the recipient left a delivery re-arrangement card. Please note, we are currently unable to deliver plants, vases & jam jars nationwide. 


I'm having issues ordering...

Sorry you are experiencing issues ordering with us.

Please get in contact with us via email: flowers@wildatheart, or phone 0207 229 1174 option 1 to place your order with one of our florists.

Our phone lines are open Monday-Friday 8am-5pm 


My order hasn't arrived yet...

We will aim to deliver your order between 9am - 7pm on Monday - Saturday to London postcodes but unfortunately cannot guarantee or specify a delivery time slot. For nationwide postcodes, your order will arrive between 9am-7pm. If you would like an update on the status of your order delivery, please email: flowers@wildatheart.com or phone: 0207 229 1174 option 2 and state your order number. 


Refunds & returns policy

We pride ourselves on delivering the most beautiful bouquets and offering excellent customer service. In the unlikely event that you are unhappy with your order, please get in contact with us via email: flowers@wildatheart.com and state your order number. Depending on the situation, we may either offer to send out a new bouquet or a partial/full refund. 


Cancelling your order

If you would like to cancel your order with us, please email: flowers@wildatheart.com and state your order number. We always want to improve ourselves, so please do include a short sentence about why you are cancelling. 


Editing and amending your order

Wrong delivery address? Need to edit the gift message? Selected the wrong delivery date? No problem, just email: flowers@wildatheart.com with your order number and let us know what you would like to edit or amend on your order.

For any general enquiries about your order, delivery, refund & returns, please contact: flowers@wildatheart.com with your order number. 


Thank you,

Wild at Heart