Frequently asked questions
Frequently asked questions
Please see below for some of your frequently asked questions. If you need further information, please call our florists on 020 7229 1174 or email firstname.lastname@example.org and they will be happy to help!
Do you deliver outside of London?
We deliver throughout the UK and London.
Please note, that we are currently unable to deliver to the Scottish Isles, Northern Ireland, Isle of Wight, Isle of Man, Jersey, Guernsey and Scilly Isles.
When do you deliver?
We deliver 7 days a week.
Our Wild at Heart drivers will hand deliver your order on your chosen delivery day between 9am and 7pm. Unfortunately we cannot guarantee or specify a time slot.
Eligible postcodes for London Delivery are as follows. If your postcode is not in this list, please select Nationwide delivery.
NW1-3,5,6,8,10,11 | N1,2,4-8,10,15,16,19 | W1-4,6,8-12,14 | WC1-2 | CR4,7
EC1-4 | E1W | E1-3,5,8-10,14,15,20 | SE1,3-8,10-17,19-27 | SW1-20
If no one is home to receive your order, a delivery note will be left to specify whether the parcel was left with a neighbour or in a safe place at the delivery address.
Monday-Friday: Please order before 2pm to receive your flowers next day nationwide.
Saturday - Sunday: Please order before midday to receive your flowers next day nationwide.
We use our trusted courier, DPD to deliver nationwide orders. DPD should get in touch with a 1-hour delivery window ahead of delivery, on your chosen delivery date.
If no one is home to receive the order, you can specify for your bouquet to be left with a neighbour or in a safe place on the property. Please include this information in the "comments" section of the checkout page, without this, the flowers will be taken back to the delivery depot and the recipient left a delivery re-arrangement card.
Do you offer same day delivery in London?
We can sometimes cater to same day delivery in London. Please contact our florists who will be able to assist with your request.
I'm having issues ordering on the website...
Sorry you are experiencing issues ordering with us.
Please get in contact with us via email: flowers@wildatheart, or phone 0207 229 1174 option 1 to place your order with one of our florists.
Our phone lines are open Monday-Friday 8am-5pm
My order hasn't arrived yet...
We will aim to deliver your order between 9am - 7pm to London postcodes but unfortunately cannot guarantee or specify a delivery time slot. If you would like an update on the status of your order, please contact us. We are working to implement a delivery tracking system for our London deliveries, so please bear with us whilst this is set up.
For nationwide postcodes, you can track your order through DPD.
What is the refunds & returns policy?
We pride ourselves on delivering the most beautiful bouquets and offering excellent customer service. In the unlikely event that you are unhappy with your order, please get in contact with us via email: email@example.com and state your order number. Depending on the situation, we may either offer to send out a new bouquet or a partial/full refund.
Can I cancel my order?
If you would like to cancel your order with us, please email: firstname.lastname@example.org and state your order number. We always want to improve ourselves, so please do include a short sentence about why you are cancelling. Please note, we can only cancel orders that have not yet left our florist studio.
Can I edit details of my order once placed?
Wrong delivery address? Need to edit the gift message? Selected the wrong delivery date? No problem, just email: email@example.com with your order number and let us know what you would like to edit or amend on your order.
For any general enquiries about your order, delivery, refund & returns, please contact: firstname.lastname@example.org with your order number.
Wild at Heart