Delivery & Returns

We offer Next Day and Named Delivery 7 days a week. Delivery is £12.5 nationwide.

Our delivery services extend across the UK and London, with options for next day and named day delivery available seven days a week. For nationwide deliveries, we work with DPD, while our London-based orders are hand-delivered by our private couriers.

Next and named-day delivery

We offer next day and named day delivery across the UK and London, 7 days a week.

We work with DPD for nationwide deliveries, and the London-based orders are hand-delivered by our private couriers from Wild at Heart.

Please note, we regret that we are currently unable to deliver to the Scottish Isles, Northern Ireland, Isle of Wight, Isle of Man, Jersey, Guernsey and the Scilly Isles.

Please order before 3pm to receive your order the next day. However, if you do miss our website's 3pm cut off, please do call our florists on 020 7229 1174 as they may still be able to accommodate your delivery next day.

London Delivery

Our London-based orders are hand-delivered by our private couriers from Wild at Heart between 9am and 7pm.

Postcodes eligible for London Delivery are as follows:

NW1-3,5,6,8,10,11 | N1,2,4-8,10,15,16,19 | W1-4,6,8-12,14 | WC1-2 | CR4,7 | EC1-4 | E1W | E1-3,5,8-10,14,15,20 | SE1,3-8,10-17,19-27 | SW1-20

If your postcode is not on this list, please select Nationwide delivery.

Unfortunately we cannot guarantee or specify a time slot. If no one is at home, a delivery note will be left to specify whether the bouquet was left with a neighbour or in a safe place at the delivery address.

Nationwide delivery

Your order will arrive between 9am- 7pm. Our courier, DPD, will be in touch to arrange a 1-hour delivery window, if no-one is home to receive the delivery, you can specify for your order is left with a neighbour or in a safe place on the property. Please include this information in the 'notes' section of the checkout page, without this the parcel will be taken back to the delivery depot and the recipient left a delivery re-arrangement card.

Please note, that we are currently unable to deliver to the Scottish Isles, Northern Ireland, Isle of Wight, Isle of Man, Jersey, Guernsey and Scilly Isles.

Same day delivery in London

We can sometimes accommodate same-day delivery in London from our Flower Studio & Shops. Please feel free to contact our florists at 020 7229 1174. They will be happy to assist you.

Click and Collect

We now offer a free Click and Collect service from both our London shops. Select your preferred collection location and date at checkout when placing your order.

Please order before 3pm for next day click and collect.

Turquoise Island

Click and Collect orders will be available for collection after 10am on your day of choice from the Turquoise Island.

Opening Times | Monday - Saturday 8am - 5pm | Closed Sundays

Liberty

Click and Collect orders will be available for collection after 11am on your day of choice from Liberty.

Opening Times | Monday - Saturday 10am - 8pm | Sunday 11am - 6pm

Returns

Unfortunately we cannot accept change of mind returns of any fresh flower or food/beverage products.In the unlikely event that you are unhappy with your order or your flowers are damaged in transit, please contact us at flowers@wildatheart.com including a photo and your order number within 24 hours of receiving your order.