DELIVERY & RETURNS

Same and nominated day delivery

We offer same day delivery in London, as well as next-day and nominated-day delivery both in London and nationwide, 7 days a week.

Our Express Delivery, for same-day and next-day deliveries after cut-off times in London, varies from £15 to £35 depending on the location (learn more in the 'Same day delivery in London' section below), while our Standard Delivery, for next-day and nominated-day deliveries in London and nationwide, is priced at £15.

We work with DPD for nationwide deliveries, and the London-based orders are hand-delivered by our private couriers from Wild at Heart.

Please note, we regret that we are currently unable to deliver to the Scottish Isles, Northern Ireland, Isle of Wight, Isle of Man, Jersey, Guernsey and the Scilly Isles.

Same Day Delivery in London

Please order online before 3pm on weekdays and 12pm on the weekend to receive your order the same day. However, if you do miss our website cut off times, please do call our florists on 020 7229 1174 and we will try our best to accommodate your delivery.

London Delivery

Same Day Delivery for London

Please order online before 3pm on weekdays and 12pm on the weekend to receive your order the same day. However, if you do miss our website cut off times, please do call our florists on 020 7229 1174 and we will try our best to accommodate your delivery.

Our Express Delivery, for same-day and next-day deliveries after cut-off times in London, varies from £15 to £35 depending on the location (learn more in the 'Same day delivery in London' section below), while our Standard Delivery, for next-day and nominated-day deliveries in London and nationwide, is priced at £15.

Our London-based orders are hand-delivered by our private couriers from Wild at Heart between 9am and 8pm.

Postcodes eligible for London Delivery are as follows:

E1 E2 E3 E4 E5 E6 E7 E8 E9 E10 E11 E12 E13 E14 E15 E16 E17 E18 EC1 EC2 EC3 EC4 N1 N2 N3 N4 N5 N6 N7 N8 N9 N10N11 N12 N13 N14 N15 N16 N17 N19 N20 N21 N22 NW1 NW2 NW3 NW4 NW5 NW5 NW6 NW6 NW7 NW8 NW9 NW10 NW11 SE1 SE3 SE4 SE6 SE7 SE8 SE9 SE10 SE11 SE13 SE14 SE15 SE16 SE17 SE17 SE18 SE19 SE2 SE20 SE21 SE22 SE23 SE24 SE25 SE26 SE27 SE28 SW1 SW3 SW4 SW5 SW6 SW7 SW8 SW9 SW10 SW11 SW12 SW13 SW14 SW15 SW16 SW17 SW18 SW19 SW2 SW20W1 W2 W3 W4 W5 W6 W7 W8 W9 W10 W11 W12 W13W14 WC1 WC2

If your postcode is not on this list, please select Nationwide delivery.

Unfortunately we cannot guarantee or specify a time slot. If no one is at home, a delivery note will be left to specify whether the bouquet was left with a neighbour or in a safe place at the delivery address.

Nationwide delivery

Your order will arrive between 9am- 7pm.

Our Standard Delivery, for tomorrow and nominated-day deliveries nationwide, is priced at £15.

Our courier, DPD, will be in touch to arrange a 1-hour delivery window, if no-one is home to receive the delivery, you can specify for your order is left with a neighbour or in a safe place on the property. Please include this information in the 'notes' section of the checkout page, without this the parcel will be taken back to the delivery depot and the recipient left a delivery re-arrangement card.

Please note, that we are currently unable to deliver to the Scottish Isles, Northern Ireland, Isle of Wight, Isle of Man, Jersey, Guernsey and Scilly Isles.

Same day delivery in London

Please order online before 3pm on weekdays and 12pm on the weekend to receive your order the same day. However, if you do miss our website cut off times, please do call our florists on 020 7229 1174 and we will try our best to accommodate your delivery.

Our Express Delivery, for same-day and next-day deliveries after cut-off times in London, varies from £15 to £35 depending on the location, as stated below:

Zone 1 - £15

EC1, EC2, EC3, EC4, WC1, WC2, W1, NW1, N1, SE1, E1, SW1

Zone 2 - £20

NW2, NW3, NW5, NW6, NW8, N5, N6, N7, W2, W6, W8, W9, W10, W11, W14, SE11, SE17, E2, SW3, SW4, SW5, SW6, SW7, SW8, SW9, SW10, SW11

Zone 3 - £25

NW9, NW10, NW11, N4, N8, N10, N8, N10, N15, N16, N19, W3, W4, W12, SE4, SE8, SE14, SE15, SE16, SE22, SE24, SE27, E3, E5, E8, E9, SW2, SW12, SW13, SW15, SW17, SW18

Zone 4 - £35

NW7, N9, N11, N12, N13, N14, N20, N21, N22, W7, SE2, SE3, SE6, SE7, SE9, SE12, SE18, SE19, SE20, SE25, SE26, SE28, E4, E6, E7, E10, E11, E12, E13, E16, E17, E18, SW14, SW19, SW20, NW4, N2, N3, N17, W5, W13, SE10, SE13, SE21, SE23, E14, E15, SW16

Click and Collect

We now offer a free Click and Collect service from our London shops. Select your preferred collection location and date at checkout when placing your order.

Please order before 3pm for next day click and collect.

Turquoise Island

Click and Collect orders will be available for collection after 10am on your day of choice from the Turquoise Island.

Opening Times | Monday - Saturday 8am - 5pm | Closed Sundays

Liberty

Click and Collect orders will be available for collection after 11am on your day of choice from Liberty.

Opening Times | Monday - Saturday 10am - 8pm | Sunday 11am - 6pm

Mayfair

Click and Collect orders will be available for collection after 11am on your day of choice from Mayfair.

Opening Times | Monday - Friday opens 8:30am - 6.30pm | Saturday opens 10am - 6pm | Sunday opens 11-4pm

Returns

Unfortunately we cannot accept change of mind returns of any fresh flower or food/beverage products.In the unlikely event that you are unhappy with your order or your flowers are damaged in transit, please contact us at flowers@wildatheart.com including a photo and your order number within 24 hours of receiving your order.